Our Server Support will proactively monitor and manage your servers.  We provide scheduled maintenance updates, provide system diagnostic checks and when needed - escalate to your team.  

We track all issues and provide root cause for any unplanned outage.  

 

We are your information technology contact center solutions provider.  

Our Professionals are yours - they utilize your systems, technologies and support your customers.  

Who we are:

• Level 1 Support
  • General Question and Answer
  • Commercial Off the Shelf - COTS Support
  • Legacy System Support
• Level 2 Support
  • ​Disk Cleanup
    
  • Server Patching
    
  • Third Party System Updates
    
  • Active Directory Maintenance​

JBS and Associates LLC was created to help partners support their clients.  The support industry requires 24x7 support based on the demands of  business today.  We have a strong pool of professionals skilled in technical support services and able to work in a shared or dedicated model.  We work jointly with your team to provide the level of support and services your partners expect and deserve.  If you need us to provide the heavy lifting - we are there for you. 

Our expertise in the contact center and support industry has allowed us to provide consulting services on the health of your center.  People, Process, Technology and Culture are the key drivers to how your team differentiates themselves.  Are you a cost of service or a revenue driver.  Our consulting services are there to assist the change.

Are you looking at outsourcing your contact center?  Are you looking at bringing it back in house?  Are you looking at expanding services?  We are here to assist!